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Privacy Policy 

Created On 13-Jul-2023 

Last Updated On 21-Feb-2024 

 

This Privacy Policy describes the policies of Tourific audio tours pvt ltd, 1st floor ,28/30 Sethna building, Maharashtra 400002, India, email: support@tourific.org,on the collection, use and disclosure of your information that we collect when you use our website( https://www.tourific.org/ ) or app (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. 

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective on the day from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

Our Privacy Philosophy:

We respect your privacy. We believe in minimizing the data we collect and we only collect information which we believe is necessary to deliver a seamless user experience. We strive to be transparent about the data we collect and use it only for the purposes outlined in this policy. Tour creators can choose to opt-in to share additional data to share with their audience and such information is never mandatory.

 

Information We Collect: 

We will collect and process the following personal information about you and for the following purposes: 

 

 

Information and Purposes

Name: To address you and any communications towards you

Email ID: For login (authentication) and for communication in cases where email notifications are enabled by user

Social Media Profile: Only for tour creators and if shared as part of your profile for others to view

Payment related Information explicitly provided by users: To manage payments to tour creators

Geolocation information: For purposes of navigation while using the tour and to show tours which are in the user location

Purchase history on Tourific platform:To make tour available for login from different device

Communications when you contact our customer service team:To enable our customer service team to track earlier interactions and provide better resolution

Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers): For error debugging and tracking advertising/investment ROI

Photos, reviews, social posts, audio clips and videos you may have provided to us: For improving experience of other users on the platform

Other information provided by tour creators about themselves or tours: For making tours available to customers

 

 

 How We Collect Your Information: 

 We collect/receive information about you in the following manner: 

 When a user fills up the registration form or otherwise submits personal information through the application, website or through our social media channels

 Interacts with the application and website

 

 How We Use Your Information: 

 We will use the information that we collect about you for the following purposes: 

 

Creating user account

Testimonials

Customer feedback collection

Processing payment

Providing Support

Managing customer order

Dispute resolution

Managing user account

Tour creation

Tour navigation

Tour exploration

Transactional and Promotional Communications

Improving our services

Legal compliance

 

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. 

 

How We Share Your Information: 

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below: 

 

Ad services like Google and Facebook Ads

Analytics services like Google firebase

 

We work with third parties, such as Google and Facebook Ads, and Google Firebase to analyze how you interact with our app and deliver advertisements tailored to individual interests. These third parties may collect information about your activity within our app, such as device information, geolocation, and interaction data. They may use this information to measure the effectiveness of advertising campaigns, improve the relevance of the ads you see, and compile aggregated reports for us.

To learn more about Google's privacy practices, please refer to the Google Privacy & Terms (https://policies.google.com/privacy). To understand Facebook's privacy settings and controls, please refer to the Facebook Data Policy (https://www.facebook.com/policy).

We require these third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. Additionally, we may disclose your personal information for the following purposes: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights.

If you wish to opt-out of interest-based advertising, you may do so by adjusting your device settings or visiting the websites of industry groups such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA) to learn how to opt-out of interest-based advertising from participating companies.

Note that if you choose to opt-out of interest-based advertising, you will still see advertisements, but they might not be as relevant to you. Opting out does not mean no personalized content for you across the internet. It means that the company or technology provider will no longer have your personal information for online behavioral advertising purposes.

This section aims to inform you about our use of third-party analytics and advertising services and provides options for managing your choices regarding these activities. 

 

 

Deleting/ terminating your account:

You have the option to delete your account by submitting a request through the app or sending us an email. All personal information related to you will be deleted. However tours which have been created by you and purchased by users on the platform will continue to be displayed along with creator information to users who have already purchased them for a duration of 1 year post which the information will be deleted.


 

Retention Of Your Information: 

We will retain your personal information with us for the minimum amount of time possible after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. If you have only downloaded or purchased tours, all personal information is expected to be deleted within 30 days after submitting a request. If you have created tours, we may need to retain your information upto 1 year after you request to delete your account as we need to ensure that the tour is accessible to those who have purchased it for upto a year. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely. 

 

Your Rights: 

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at support@tourific.org. We will respond to your request in accordance with applicable law. 

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by updating your preferences in the mobile application

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 

  

Security: 

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 


 

Log Files

 

Tourific follows a standard procedure of using log files. These files log visitors when they visit websites or mobile application. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Operation system details, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, Tourific uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.



 

Children's Information

Our Services are not intended for children, which we consider to be: (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.

Tourific does not knowingly collect any Personal Identifiable Information from children as per above definitions.  If we become aware that we have collected personal information from a child, we will take steps to delete the information as soon as possible. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately by writing to support@tourific.org and we will promptly remove such information from our records. Please note that you are responsible for supervising your child's use of mobile devices and apps.





 

Your rights under GDPR

You have certain rights regarding your personal information. Your rights with respect to your own personal information include the following and you can send an email to support@tourific.org in order to exercise your rights:

  • The right to request access to your personal information. This enables you to receive a copy of the personal information we hold about you.

  • The right to request correction of your personal information if it is inaccurate. You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.

  • The right to request deletion of your personal information if:

    • your personal information is no longer necessary for the purposes for which we collected or processed them; or

    • you withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or

    • you object to the processing of your personal information and we do not have an overriding legitimate ground for processing; or

    • your personal information is unlawfully processed; or

    • your personal information must be deleted for compliance with a legal obligation.

  • The right to object to the processing of your personal information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise, or defend a legal claim.

  • The right to restrict the processing of personal information, if:

    • the accuracy of your personal information is contested by you, for the period in which we have to verify the accuracy of the personal data; or

    • the processing is unlawful and you oppose the deletion of your personal information and request restriction; or

    • we no longer need your personal information for the purposes of processing, but your personal information is required by you for legal claims; or

    • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

  • The right to data portability. You may request that we send this personal information to a third-party, where feasible. You only have this right if it relates to personal information you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.


 

Consent

 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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