Tourific Support FAQs

Question 1

How does a Tourific self-guided tour work?

Accepted Answer

It is incredibly simple. You can buy your tour directly on our website (in which case you will instantly receive an activation code via email to enter in the app) or purchase it directly on the Tourific app. Once purchased, the tour automatically downloads to your smartphone. When you arrive at the destination, just press play and walk at your own pace. The app features built-in Google Maps integration, using your phone's GPS to help you navigate from stop to stop. Each location includes audio narration, written text, and photos so you always know exactly what to look for. No large groups and no fixed schedules to follow.

Question 2

Who are Tourific's tours suitable for?

Accepted Answer

This tour is designed for first-time visitors, couples, solo travelers, and anyone who prefers exploring without the constraints of a rigid group. If you enjoy history, architecture, local stories, and discovering hidden gems beyond the typical tourist paths, Tourific is perfect for you. You don't need to be particularly tech-savvy to use the app, and each tour includes simple navigation with photos. If you'd like to see how everything works before purchasing, you can also download our free Athens tour and experience the app for yourself.

Question 3

How to use coupon codes from websites like Tripadvisor, Viator, Booking and Klook?

Accepted Answer

You will receive an email from Tourific upon booking a tour on any platform. This contains unique codes and instructions. Open the Tourific app and go to the 'Tour Code' section. Use one unique code per person and sign in to activate your access. Once registered, the tour will be downloaded to your app. You can find it in the 'downloads' section for offline access anytime.

Question 4

How long do I have access to my tour?

Accepted Answer

Every Tourific tour remains available for one year from the date of purchase. During that time you can start the tour whenever you like and complete it as many times as you wish. Whether you finish it in one afternoon or return months later for another visit, your tour will still be available in the app.

Question 5

Do I need mobile data/ internet connectivity to access the tour?

Accepted Answer

No, you need internet access only at the time of buying/ downloading the tour. Once it is downloaded (you can see it in the downloads section), you are free to use it on your device without having to worry about internet access.

Question 6

Can I cancel my purchase or get a refund?

Accepted Answer

Yes. If you purchased your tour through the Tourific website or app and decide not to use it, simply email support@tourific.org. We'll process your request in accordance with the platform through which your purchase was made. If you've already started your tour and aren't satisfied with the experience, you're also covered by our 100% money-back guarantee. We want every traveller to book with confidence, knowing there's no risk in giving Tourific a try.

Question 7

Why is my coupon code not being accepted (or showing as invalid)?

Accepted Answer

Each code is 6 characters (No spaces or special characters). Make sure that you have entered the coupon code correctly and that other members of your group (if you have booked for more than one person) have not already used the coupon code. If the issue persists, please contact us by writing to support@tourific.org

Question 8

Do you offer discounts for large groups or bulk purchases?

Accepted Answer

Yes! If you are organizing a trip for a large family, a school field trip, a commercial travel group, or a corporate retreat, we can provide custom bulk discount rates. Please reach out to our team directly at support@tourific.org with your target destination and group size, and we will happily set up a discounted package tailored to your needs.

Question 9

Do the tours include entry tickets to attractions and paid venues?

Accepted Answer

No. Tourific provides the self-guided audio and navigation experience. Our routes are specifically designed to be fully enjoyed from the outside without requiring you to pay for entry into attractions. However, if a landmark catches your eye and you want to explore the inside in more detail, you can easily purchase entry tickets separately directly from the venue.

Question 10

What if I have an issue with a tour?

Accepted Answer

We review our tours and continuously test our app but in case you face any issues please reach out to us at support@tourific.org and we will sort it out for you. If you are not satisfied, we will refund the amount to you.

Frequently asked questions

Wie funktioniert eine Tourific-Tour auf eigene Faust?

Für wen sind die Touren von Tourific geeignet?

Wie verwendet man Gutscheincodes von Websites wie Tripadvisor, Viator, Booking und Klook?

Wie lange habe ich Zugriff auf meine Tour?

Benötige ich mobile Daten/Internetverbindung, um auf die Tour zuzugreifen?

Kann ich meinen Kauf stornieren oder eine Rückerstattung erhalten?

Warum wird mein Gutscheincode nicht akzeptiert (oder als ungültig angezeigt)?

Bieten Sie Rabatte für große Gruppen oder Großbestellungen an?

Beinhalten die Touren Eintrittskarten für Sehenswürdigkeiten und kostenpflichtige Veranstaltungsorte?

Was ist, wenn ich ein Problem mit einer Führung habe?

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